书信及
书信模板及范文
一、主动跟新买家建立联系
Dear Mr. Jones:
We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.
We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line.
Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.
We look forward to receiving your enquires soon.
Sincerely,
John Roberts
二、对新买家要求建立业务联系的回复
Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our complete product information.
Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line.
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.
Sincerely,.
三、向老客户介绍公司新的产品信息
Dear Mr. Jones:
We have refreshed our online catalog athttp://www.howseek.com, and now it covers the latest new products, which are now available from stock.
We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection.
We will keep you informed on our progress and look forward to hearing from you.
sincerely,
四、回复对某个产品的查询
Dear Mr. Jones:
Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".
We've enclosed the photo and detailed information of the product for your reference:
Product: toaster
: xxxxxx
Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C
For purchase quantities over 1,000pcs of inpidual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.
We look forward to receiving your first order.
Sincerely,
五、无法提供对方查询中所要求的产品时
Dear Mr. Jones:
Thank you for your enquiry of 12 March cate 9 cable.
We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.
We would, however, like to take this opportunity to offer the following material as a close substitute:
Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.
Please visit our catalog at http://www.xxxxxxxxx.com for more information on this item. If you find the product acceptable, please email us as soon as possible.
Sincerely,
商业电子信函在文法上的10项注意
.切忌主客不分或模糊。例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.” 应改为 Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.)
2.句子不要凌碎。例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起.
3.结构对称,令人容易理解。例子: The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings. 应改为: The owner questioned the occupant's lease intentions and ink alterations of the contract.
4.单众数不要搞乱，不然会好刺眼，看不舒服。例如: An authorized person must show that they have security clearance.
5.动词主词要呼应。想想这两个分别: 1.This is one of the public-relations functions that is underbudgeted. 2. This is one of the public-relations functions, which are underbudgeted.
6.时态和语气不要转变太多。看商务英语已经是苦事，不要浪费人家的精力啊。
7.标点要准确。例如: He did not make repairs, however, he continued to monitor the equipment. 改为: He did not make repairs; however, he continued to monitor the equipment.
8.选词正确。像affect和effect，operative和operational等等就要弄清楚才好用啦。
9.拼字正确。有电脑拼字检查功能后，就更加不能偷懒。
10.大小写要注意.非必要不要整个字都是大写，除非要骂人。例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样。要强调的话，用底线，斜字，粗体就可以了。
如何在商务往来的邮件中表示感谢
无论你是写信给客户，给经理或是同事，你都一定要感谢他们。每个人都喜欢被感谢，那就在你的信对读者表示感谢，感谢他们所做的事情，还可以事先感谢他们将要为你做的事！你会发现将真诚表达在你的字里行间会让你受益匪浅。
邮件的开头
感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。
Thank you for contacting us.
如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。
Thank you for your prompt reply.
当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.”
Thank you for providing the requested information.
如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。
Thank you for all your assistance.
如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate … your help in resolving the problem.”
Thank you raising your concerns.
就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”
范文：给客户写的关于价格让步的信
Dear Sirs:
Thank you for your letter of 20 January 2006. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mentioned that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us.
We accept what you say, but we are of the opinion that the quality of the other makes does not measure up to that of our products.
Although we are keen to do business with you, we regret that we cannot accept your counter offer or even meet you half way.
The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval. We look forward to hearing from you.
Yours faithfully,
商业电子书信关于文法的十点注意
1．切忌主客不分或模糊。例子： Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment. 应改为 Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (是We 来decide, 不是report.)
2．句子不要零碎。例子： He decided not to audit the last ten contracts, because of our previous objections about compliance. 应该连在一起.
3．对称的结构比较容易让人理解。例子： The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings. 应改为: The owner questioned the occupant's lease intentions and ink alterations of the contract.
4．单复数不要搞乱，不然会好刺眼，看着不舒服。例如： An authorized person must show that they have security clearance.
5．动词主词要呼应。 想想这两个分别： 1). This is one of the public-relations functions that are under budgeted. 2). This is one of the public-relations functions, which are under budgeted.
6．时态和语气不要转变太多。看商务英语已经是苦事，不要浪费人家的精力啊。
7．标点要准确。例如: He did not make repairs, however, he continued to monitor the equipment. 改为: He did not make repairs; however, he continued to monitor the equipment.
8．选词要正确，像affect和effect，operative和operational等等就要弄清楚才好用啦。
9．拼写要正确，有电脑拼字检查功能后，就更加不能偷懒。也许一笔好买卖就因为你的一个错字飞掉了哦!
10．大小写要注意。非必要不要整个字都是大写，除非要骂人。例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样。要强调的话，用底线，斜字，粗体就可以了。
通知预约应聘者前来面试的邮件
Dear Mr. / Ms,
Mr. Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.
I will appreciate your letting me know whether you will be able to come.
Yours faithfully
尊敬的先生/小姐
杰克巴伦先生，我们的人事主任，让我向你申请会计职位表示感谢，并请你于7月5日星期五的下午两点半来见他。
是否能来，请告知，多谢。
您诚挚的
商务中的信函开头语和自我介绍用语
商务书信中有很多约定俗成的写法和说法，尤其是为了建立良好的商务往来，一定要运用恰当的开头语和自我介绍。
从中华人民共和国驻…大使馆商务参赞处获悉贵公司名称和地址，现借此机会与贵方通信，意在达成一些实际交易为开端，以建立业务关系。
1.Having had your name and address from the Commercial Counselor's office of the Embassy of the People's Republic of China in..., we now avail ourselves of this opportunity to write to you and see if we can establish business relations by a start of some Practical transactions.
从中国国际贸易促进会获悉，你们有意采购电器用具。
2. We have heard from China Council for the Promotion of International Trade that you are in the market for Electric Appliances.
驻贵地的中国领事向我们 介绍，你公司是…生产…（商品）的大出口商。
3. Your name has been recommended to us by the Chinese Consul stationed in your city as large exporters of ... goods produced in ....
从…获悉你们行名及地址并了解你们是……有经验的进口商。现向你们开报…，盼能在贵地市场推销。
4. From ..., we have obtained your name and address and understand that you are experienced importers of .... We have pleasure in offering you ... of which we would appreciate your pushing the sale on your market.
从…获悉你公司专门经营…，现愿与你公司建立业务关系。
5. We learn from ... that your firm specializes in ..., and would like to establish business relationship with you.
承……的介绍，获悉你们是……有代表性的进口商之一。
6. Through the courtesy of.... we have learned that you are one of the representative importers of ...
据纽约司密斯公司所告，得悉你公司名称和地址，并得知你们…日本东京商会已把你行介绍给我们。
7. Your name and address has been given to us by Messrs. J. Smith & Co., Inc., in New York, who have informed us that your firm has been recommended to us by the Chamber of Commerce in Tokyo, Japan.
承贵地…银行通知，你们是…的主要进口商（出口商），并有意与中国进行这些方面的贸易。
9. The.... Bank in your city has been kind enough to inform us that you are one of the leading importers (exporters) of ... and are interested in trading with China in these lines ...
据了解，你们是中国…（商品）有潜力的买主，而该商品正属我们的业务经营范围。
10. We are given to understand that you are potential buyers of Chinese ...,which comes within the frame of our business activities.
通过贵国最近来访的贸易代表团，我们了解到你们是信誉良好的…进口商，现发信给你们，盼能不断地接到你们的定单。
11. Through your trade delegation that recently paid a visit to this country, we learned that you are well-established importers of ... and are writing to you in the hope of receiving your orders from time to time.
我们欣然寄发这封自荐信，希望是互利关系的前奏。
12. We are glad to send you this introductory letter, hoping that it will be the prelude to mutually beneficial relations between us.
我们有幸自荐，盼望能有机会与你们合作，扩展业务。
13. We have the Pleasure to introduce ourselves to you with the hope that we may have an opportunity of cooperating with you in your business extension.
我们冒昧通信，以期待与贵公司建立业务关系。
14. We take the liberty of writing to you with a view to building up business relations with your firm.
现向贵司自我介绍，我们是国营公司，专门经营轻工业品。
15. We wish to introduce ourselves to you as a state operated corporation dealing exclusively in Light Industrial Goods.
也许你们已有所知，我们是国营公司，经营……（商品）的进出口业务。
16. As you may be well aware, we are a state-operated corporation handling such items as .. in both import and export business.
鉴于你们是…的主要进口商之一，特此联系，盼能建立业务关系，以有助于你们满足各项需求。
17. As you are one of the leading importers in ..., we have pleasure in contacting you in the hope of establishing business relations and rendering you assistance in a wide range of your requirements.
了解到你们对…（商品）的进口和出口都感兴趣，故愿自荐，希望在我们两公司间建立互利的业务关系。
18. We understand that you are interested in both the import and export of ... and it is on this subject that we wish to introduce ourselves in the hope of establishing mutually beneficial business relations between our two corporations.
你公司是信誉卓著的照相机进口商，我公司极愿与你公司建立业务关系。为此，我们现在寄去商品目录和价目单，用以向你公司毛遂自荐。
19. The high reputation, which you are enjoying as camera importers, has rendered us desirous of entering into business relations with you. Accordingly, we introduce ourselves to you by sending you our catalogs and price-lists.
我们经营的商品包括本国第一流造纸厂的产品，因此，我们有良好条件就你们提出的商品，向你们的顾客提供质量最可靠的商品。
20. The commodities we are handling consist of the manufactures of the first-rate paper mills of this country, and so we are in a good position to serve your customers with the most reliable quality of the line you suggest.
我们专门经营中国美术工艺品出口，愿与你们进行交易。
21. Specializing in the export of Chinese Art & Craft Goods we express our desire to trade with you in this line.
我们的主要业务是纺织品和手工艺品。
22. Our lines are mainly textiles and handicrafts.
我们经营这项业务已有多年。
23. We have been in this line of business for many years.
本信目的是探索与你们发展贸易的可能性。
24. The purpose of this letter is to explore the possibilities of developing trade with you.
我们愿在平等互利、互通有无的基础上与你公司建立业务关系。
25. We are willing to enter into business relations with your firm on the basis of equality, mutual benefit and exchanging what one has for what one needs.
我们愿与你们建立友好业务关系，分享互利的交易。
26. We wish to establish friendly business relations with you to enjoy a share of mutually profitable business.
盼直接洽谈，以便将你公司特种经营商品引进我地市场。
27. We wish to enter into direct negotiation with you with a view to introducing your special lines in our market.
我们有意向中华人民共和国寻求原油供应来源的可能性。
28. We are interested in the possibility of establishing sources of supply of crude oil from the People''s Republic of China.
建议试试利用一下我们的经验和专门知识。
29. We advise you to make use of our experience and special knowledge on trial.
相信我公司的对外贸易经验以及对国际市场情况的熟悉，可能使我们有资格得到你们的信任。
3O. We trust that our experience in foreign trade and intimate knowledge of international market conditions will entitle us to your confidence.
我公司与此地可靠的批发商有密切联系，能与你公司作可观的进口业务。
31. Being closely connected with reliable wholesalers here, we shall be able to do considerable import business with you.
我们能开报十分优惠的条款。
32. We are able to quote you very advantageous terms.
商业电子书信在文法的十点注意事项
1.切忌主客不分或模糊。例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.” 应改为 Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.)
2.句子不要凌碎。例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起.
3.结构对称,令人容易理解。例子: The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings. 应改为: The owner questioned the occupant's lease intentions and ink alterations of the contract.
4.单众数不要搞乱，不然会好刺眼，看不舒服。例如: An authorized person must show that they have security clearance.
5.动词主词要呼应。想想这两个分别: 1.This is one of the public-relations functions that is underbudgeted. 2. This is one of the public-relations functions, which are underbudgeted.
6.时态和语气不要转变太多。看商务英语已经是苦事，不要浪费人家的精力啊。
7.标点要准确。例如: He did not make repairs, however, he continued to monitor the equipment. 改为: He did not make repairs; however, he continued to monitor the equipment.
8.选词正确。像affect和effect，operative和operational等等就要弄清楚才好用啦。
9.拼字正确。有电脑拼字检查功能后，就更加不能偷懒。
10.大小写要注意.非必要不要整个字都是大写，除非要骂人。例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样。要强调的话，用底线，斜字，粗体就可以了。
商务交流中如何做书面道歉与解释
在商务交流中，由于多种原因造成了很多不可避免的矛盾和错误，那就需要向对方进行口头和书面的.道歉和解释，一般来说书面的道歉和解释要正式一些。本文是一个Appology和Explanation的范文。
Appology
Dear Mr. / Ms,
We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
Yours faithfully
道歉
尊敬的先生/小姐，
对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。
您诚挚的
Explanation
Dear Mr. / Ms,
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.
I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.
Yours faithfully
解释
尊敬的先生/小姐，
昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。
认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。
你诚挚的
收到面试通知如何回复确认面试时间
Dear Mr./ Ms,
Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30. I shall be happy to be there as requested and will bring my diploma and other papers with me.
Yours faithfully
尊敬的先生/小姐
谢谢昨日来信通知我面试，我将于要求的7月5日，周五下午两点半到达，并带去我的证书及其它书面材料。
你诚挚的
范文：预先告之对方方便联系的时间
Dear Mr. / Ms,
I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.
I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m. on that day.
If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.
Yours faithfully
中文参考：
尊敬的先生/小姐：
我现正在汉堡参观港口，以让欧洲了解并使用我们的新型集装箱。
星期三即六月四日，我将到安特卫普，我会于当天下午2：00打电话给你。
对此约定如不来信，我将认为于这个时间打电话是方便的。
您诚挚的
对日期建议提出其他意见的信件回复
Dear Mr/Ms,
Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable. We will be happy to meet with you at 9:30 a.m. on Wednesday, October 7, if the time is convenient for you.
We look forward to meeting you.
Yours faithfully
参考译文：
尊敬的先生/小姐
我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。
期待与您见面。
您诚挚的
范文：向对方预约商讨时间的信件
Dear Mr./Ms.,
I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9). I should like to call on you to discuss our new monitor. Would 0930 hours on Tuesday, October 6 be convenient?
I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me. If the day is not convenient, will you please suggest another.
Yours faithfully
尊敬的先生/小姐：
我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？
从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。
您诚挚的
范文：回复对方要来访的商务信件
Dear Mr. / Ms,
Thank you for your letter informing us of Mr. Green's visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairo and will not be back until the second half of June. He would, however, be pleased to see Mr. Green any time after his return.
We look forward to hearing from you.
Yours faithfully,
尊敬的先生/小姐
谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。
希望收到您的来信。
您诚挚的
预约拜访时间的信件Appointments
商务合作交流中的拜访往往需要预约时间，预约时间可以打电话，也可以用书信的方式。以下就是以书信的方式来预约拜访的时间。
Dear Mr./Ms,
Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m. about the opening of a sample room there.
Please let us know if the time is convenient for you. If not, what time you would suggest.
Yours faithfully,
中文参考：
尊敬的先生/小姐
我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月三日下午2：00点拜访您。
请告知这个时间对您是否方便。如不方便，请建议具体时间。
您诚挚的
书信协商访问事宜Declaring A Visit
商务人士都要进行一些友好访问等交流活动，本文是一篇向对方通知和商议访问事宜的书信范文。
Dear Mr. / Ms,
Mr. William Taylor, President of our Corporation and Mr. James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture. They plan to leave in the second half of April and stay in China about a week. Please let us know if the planned visit is convenient for you and what itinerary you would suggest. If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visa?
Yours faithfully
中文翻译：
尊敬的先生/小姐，
我们公司的总裁威廉·泰勒先生和营销部经理珍姆士·罗杰斯先生，想拜访北京继续商讨合资企业之事。他们计划四月下半月出发并在中国停留一周。请告知我方该访问计划对你方是否方便或您要建议什么行程计划。如对他们的访问时间无异议的话，可否要求使馆签发所需签证
