DELL笔试题
DELL笔试题
Passage 1.
Customer called in and reported the battery weren’t charging, System LED indicator was in yellow.
1.Suggested customer remove the battery from the battery bay by sliding the latch at the bottom of Notebook.
2.Checked the battery power level by pressing the check button on the battery. It indicated no power.
Different kinds of computers use different methods, or protocols, to communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs require a Network Operatomer provide the DSN number from the fail battery. CN-05H980-69502-21U-01GB.
Informed customer that we would send a replaced battery to her.
Passage 2.
Customer bought a Notebook 20 day ago, then discovered that when she adjusted the Brightness of the LCD, the LCD would turn to very dim. She must reboot the Notebook few times before the LCD might display normally.
1.Suggested her try gently apply pressure above the keyboard near the LEDS and power button.
2.Suggested her swivel the LCD back and forth and lightly tap the plastic back of LCD.
3.Suggested her gently apply pressure on the bezel surrounding the screen. the problem persisted, after these testing.
4.Requested
problem persisted.
I told customer we would have engineer onsite replace the LCD Panel.
Computer communications
Different kinds of computers use different methods, or protocols, to communicate with each other. Macintosh computers
use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs require a Network Operating System (NOS) to communicate. For example, Novell Netware is a popular NOS with PC users.
