英文投诉信格式(优秀5篇)
英文投诉信格式 篇一
Subject: Complaint about Poor Service at XYZ Hotel
Dear Sir/Madam,
I am writing to express my disappointment and dissatisfaction with the poor service I received during my recent stay at XYZ Hotel. I believe it is important to bring these issues to your attention in order to ensure that future guests do not have a similar experience.
Firstly, upon check-in, the front desk staff was not welcoming or friendly. They seemed disinterested and did not provide any information about the hotel facilities or services. Additionally, the check-in process was unnecessarily lengthy, causing inconvenience and frustration after a long journey.
Furthermore, the condition of the room was far from satisfactory. The bed linens were stained and appeared to have not been changed since the previous guest. The air conditioning unit was not functioning properly, resulting in an uncomfortable and stuffy room. Moreover, the bathroom was unclean, with a foul odor and visible mold on the tiles.
Another major issue was the lack of responsiveness from the hotel staff. Despite several attempts to contact the housekeeping department to address the cleanliness issues, no one answered the phone. I also approached the front desk multiple times to express my concerns, but they did not take any immediate action to resolve the problems.
Moreover, the breakfast provided at the hotel was below par. The food options were limited and the quality was substandard. The dining area was also poorly maintained, with dirty tables and utensils.
Considering the high room rates and the hotel's reputation, I expected a much better experience. I am deeply disappointed that these issues were not addressed promptly and efficiently during my stay. As a result, I kindly request a refund for my stay at XYZ Hotel.
I hope that you will take my complaint seriously and take immediate action to rectify the issues I have raised. I believe it is crucial for the hotel to improve its service standards and ensure that guests have a pleasant and comfortable stay.
I look forward to receiving a prompt response and a resolution to my concerns.
Yours faithfully,
[Your Name]
[Your Contact Information]
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英文投诉信格式 篇二
Subject: Complaint about Defective Product
Dear Customer Service,
I am writing to express my dissatisfaction and disappointment with a recent purchase I made from your company. I believe it is important to bring this matter to your attention in order to resolve the issue and maintain customer satisfaction.
On [date of purchase], I purchased a [product name] from your store. However, upon opening the package, I discovered that the product was defective. The [specific issue with the product] prevents it from functioning as intended and renders it useless.
I immediately contacted your customer service department to seek assistance and request a replacement or refund. However, I was met with poor customer service. The representative I spoke to was rude and unhelpful. They not only refused to provide a solution but also displayed a lack of empathy towards my situation.
As a loyal customer, I am extremely disappointed with the quality of the product and the level of service I have received. I have always trusted your brand and have never encountered such issues in the past. This experience has left me questioning the reliability and credibility of your company.
I kindly request that you take immediate action to resolve this matter. I would appreciate a replacement product or a full refund for the defective item. Additionally, I expect an apology for the inconvenience and frustration caused by the poor customer service.
I trust that you will address this complaint promptly and ensure that such incidents do not occur in the future. I value your commitment to customer satisfaction and hope to continue being a satisfied customer of your company.
I look forward to your prompt response and a satisfactory resolution to this matter.
Yours faithfully,
[Your Name]
[Your Contact Information]
英文投诉信格式 篇三
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
英文投诉信格式 篇四
Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
Li Ming
英文投诉信格式 篇五
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
