英文投诉信格式【最新5篇】

英文投诉信格式 篇一

Date: [Date of writing the letter]

[Your Name]

[Your Address]

[City, State, ZIP code]

[Your Email Address]

[Your Phone Number]

[Recipient's Name]

[Recipient's Position]

[Company Name]

[Company Address]

[City, State, ZIP code]

Dear [Recipient's Name],

I am writing to express my dissatisfaction with the service I have received from your company recently. I believe it is important for you to be aware of the issues I encountered, so that you can take appropriate action to rectify the situation.

Firstly, I would like to bring to your attention the extremely poor customer service I received when I contacted your helpline on [date]. I was kept on hold for over 30 minutes before finally speaking to a representative who was unhelpful and rude. This is completely unacceptable and does not reflect well on your company's reputation.

Secondly, I am disappointed with the quality of the product I purchased from your company. On [date], I bought a [product name] from your store and it was defective upon arrival. Despite my attempts to contact your customer service department for a replacement or refund, I have not received any response. This lack of communication is highly frustrating and demonstrates a disregard for customer satisfaction.

Furthermore, the delivery of the product was delayed by several days, despite the promised delivery date. This caused inconvenience and frustration, as I had made plans based on the expected arrival date. The lack of efficiency in your delivery service is something that needs to be addressed.

I expect prompt action to resolve these issues. I request a refund for the defective product and an apology for the poor customer service I experienced. Additionally, I suggest you review your customer service procedures to ensure that such incidents do not occur in the future.

I hope that you will take my concerns seriously and take immediate action to rectify these issues. I look forward to a prompt response from you regarding the steps you will take to address my complaints. Failure to do so will leave me with no choice but to escalate this matter further.

Thank you for your attention to this matter.

Yours faithfully,

[Your Name]

英文投诉信格式 篇二

Date: [Date of writing the letter]

[Your Name]

[Your Address]

[City, State, ZIP code]

[Your Email Address]

[Your Phone Number]

[Recipient's Name]

[Recipient's Position]

[Company Name]

[Company Address]

[City, State, ZIP code]

Dear [Recipient's Name],

I am writing to express my deep disappointment and frustration with the recent experience I had with your company. I believe it is important for you to be aware of the details surrounding my complaint in order to address and rectify the situation.

On [date], I visited your store located at [store address] with the intention of purchasing a [specific product]. However, I was shocked to find that the product was not available, despite it being advertised as in stock on your website. This was not only inconvenient but also misleading, as I had made a special trip to your store solely for this purchase.

Furthermore, the behavior of your store staff was highly unprofessional and disrespectful. When I approached a staff member to inquire about the product's availability, I was met with indifference and a lack of willingness to assist. This sort of treatment is completely unacceptable and does not align with the values of customer service that your company claims to uphold.

In addition to the above, I noticed that your store was in a state of disarray, with products scattered haphazardly and shelves left unstocked. This lack of organization and cleanliness reflects poorly on your company's image and creates a negative shopping experience for customers.

I strongly urge you to take immediate action to address these issues. Firstly, I request a formal apology for the inconvenience and disappointment caused by the unavailability of the product. Secondly, I suggest that you provide additional training to your staff members to ensure they understand the importance of customer service and display professionalism in their interactions.

Finally, I recommend conducting regular store inspections to maintain cleanliness and organization. This will enhance the overall shopping experience and leave customers with a positive impression of your company.

I expect to receive a prompt response from you regarding the measures you will take to address my concerns. Failure to do so will leave me with no choice but to share my negative experience on social media and with other potential customers.

Thank you for your attention to this matter.

Yours faithfully,

[Your Name]

英文投诉信格式 篇三

　　Sunny Company

　　34 Zhongcheng Road

　　Jinlian Building

　　Shanghai

　　September 12, 2001

　　Sales manager

　　Elegance Clothing Company

　　45 West Street, Nanjing

　　Jiangsu Province

　　Dear Mr. Chang:

　　On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

　　We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

　　Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

　　Sincerely yours,

　　Sunny Lee

　　Manager

英文投诉信格式 篇四

　　Dear Sir,

　　I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

　　After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.

　　This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

　　Yours faithfully,

　　Li Ming

英文投诉信格式 篇五

　　Dear Sir/Madam,

　　Please send us a correction on part of our order WP-11.

　　All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.

　　Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly.

　　Yours faithfully