英语回复投诉信范文(实用6篇)

英语回复投诉信范文 篇一

Dear [Customer's Name],

Thank you for taking the time to write to us and express your concerns regarding your recent experience with our company. We appreciate your feedback and value your opinion.

Firstly, we would like to sincerely apologize for any inconvenience or dissatisfaction you may have experienced. We strive to provide the highest level of customer service and it is disappointing to hear that we did not meet your expectations on this occasion.

We have thoroughly investigated the issues you raised and have identified the areas where we fell short. Please be assured that we take your feedback seriously and we are taking immediate steps to rectify the situation. We are implementing additional training for our staff to ensure that they are equipped with the necessary skills and knowledge to handle similar situations in the future.

In regards to the issue you mentioned about the quality of our product, we deeply regret any disappointment caused. We have already initiated a quality control check to address this matter and prevent similar incidents from happening again. We appreciate your patience and understanding as we work towards resolving this matter.

Additionally, we would like to extend our apologies for the lack of response and resolution to your previous complaints. We understand that this has been frustrating for you and we assure you that we are reviewing our internal processes to ensure that all customer queries and concerns are addressed promptly and efficiently.

As a token of our appreciation for bringing these issues to our attention, we would like to offer you a [discount/compensation] on your next purchase with us. We hope that this gesture will help to restore your faith in our company and demonstrate our commitment to customer satisfaction.

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please do not hesitate to contact our customer service team.

Thank you for choosing our company.

Sincerely,

[Your Name]

Customer Service Representative

英语回复投诉信范文 篇二

Dear [Customer's Name],

We would like to express our deepest apologies for the negative experience you encountered with our company. We appreciate your feedback and the time you took to bring these issues to our attention.

Firstly, we would like to address the issue you raised regarding the delay in the delivery of your order. We understand how frustrating this must have been for you and we apologize for any inconvenience caused. Our logistics team is currently investigating the matter to identify the root cause of the delay. We assure you that we are taking necessary steps to prevent similar incidents in the future and to improve our delivery process.

Regarding the lack of response to your previous inquiries, we sincerely apologize for the oversight. We have reviewed our customer service procedures and have implemented measures to ensure that all customer queries are responded to promptly and efficiently. We appreciate your patience and understanding in this matter.

In regards to the defective product you received, we deeply regret any disappointment caused. We have already initiated an investigation into our quality control processes to identify any gaps and make the necessary improvements. We would like to offer you a replacement product or a full refund, whichever option you prefer. Please contact our customer service team with your choice and they will assist you with the process.

We understand that these issues have greatly inconvenienced you and we would like to extend a sincere apology for the negative experience you had with our company. As a gesture of goodwill, we would like to offer you a [discount/compensation] on your next purchase with us. We hope that this will help to restore your trust in our brand and demonstrate our commitment to customer satisfaction.

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please do not hesitate to contact our customer service team.

Thank you for bringing these issues to our attention.

Sincerely,

[Your Name]

Customer Service Representative

英语回复投诉信范文 篇三

Dear Manager: I brought a digital camera in your store last month. The bad thing is that the camera has some problems, which makes me very sad. So I ask you to give me a new one or return it.

I hope you can give me a reply like you can Li Hua XX XX.

中文翻译：

亲爱的经理：我带来了上个月你们店里有一台数码相机，坏的是相机出了一些问题，让我很难过，所以我要求你给我新的或者退货，希望你能像你一样给我一个答复可以李华XX XX。

英语回复投诉信范文 篇四

Dear Sir/ Madam:

We fully understand the situation, and we admit its our mistake, please accept our sincere apology to you. Here is the solution........ if you disagree please do let us know and we.

will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best

yours,

英语回复投诉信范文 篇五

Note: for this part, you can write a complaint letter in a few minutes according to the following situation: you are in sun Appliance bought an air conditioner and installed it the other day, but you found that the fan was too much noise when the machine was running. You asked the store to send a representative to check. You should write at least a few words but no more than words.

Don't sign your own name at the end of the letter. Use Li Ming instead. You don't need to write your address.

December, dear Sir or Madam, I'm writing to complain The quality of an air conditioner I bought from solar electric company is not good. To be frank, I always like this air conditioner from one of your chain stores on December 4 (serial number at first, the machine worked well, but ten days later, there was a problem that bothered me: the noise from the fan was so loud that I couldn't sleep well at night. What's worse, the heating didn't work well, and this machine began to leak recently.

Its poor quality almost destroyed my previous impression of your products. I strongly suggest sending a repairman to my house to repair it immediately. I don't know if you can't find out the exact cause of the problem as soon as possible, I'm afraid I will ask for a full refund or a new air conditioner.

If you have any questions, please feel free to contact me, looking forward to your sincere reply, Li Ming.

中文翻译：

说明：对于这一部分，您可以根据以下情况在几分钟内写一封投诉信：您在Sun Appliance了一台空调，前几天安装了它，但是你发现风扇在机器运转时发出了太大的噪音你要求商店派一个代表来检查你应该写至少几个字但不超过字不要在信的末尾签自己的名字用李明代替你不需要写xx月日，亲爱的先生或女士，我写信是为了投诉我从太阳电器公司的一台空调质量不好。坦率地说，我一直都很喜欢xx月xx日，我从你们的一家连锁店买了这台空调（序列号一开始机器运转良好，但十天后，有一个毛病困扰着我，那就是风扇发出的噪音太大，以至于我晚上睡不好觉，更糟的是，暖气系统不好用，这台机器最近开始漏水。它的劣质几乎毁了我以前对你们产品的印象。

我强烈建议立即派一个修理工来我家修理我不知道如果你不能尽快找出问题的确切原因，恐怕我会要求全额退款或换一台新的空调。如果您有任何问题，请随时与我联系，期待您真诚的回复，李明。

英语回复投诉信范文 篇六

Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

There are usually long lines waiting for assistanceand for use of the computer card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To avoid crowded conditions, we propose that youuse the library during off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们最繁忙的时候了。

We always appreciate hearing your comments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明