用英语和客户周旋必用语(精选3篇)

杳然分享2012-04-03 02:34:38 次阅读

用英语和客户周旋必用语篇一：建立积极的客户关系

Title: Building Positive Customer Relationships: Essential Phrases for Engaging with Customers

Introduction:

In today's business world, maintaining positive customer relationships is crucial for the success of any company. Effective communication plays a vital role in fostering these relationships. This article aims to provide essential phrases that can be used to engage with customers in English and build strong connections.

1. Greeting the customer:

- "Good morning/afternoon/evening! How may I assist you today?"

- "Hello! How can I help you?"

2. Showing empathy:

- "I understand your frustration. Let me see what I can do to resolve this issue."

- "I apologize for the inconvenience caused. Please allow me to make it right."

3. Active listening:

- "I hear your concerns, and I will do my best to address them."

- "Thank you for sharing your feedback. I appreciate your perspective."

4. Providing assistance:

- "I can offer you several options to choose from. Which one would you prefer?"

- "Allow me to provide you with some suggestions based on your needs."

5. Problem-solving:

- "Let's work together to find a solution that meets your requirements."

- "I will investigate this matter further and get back to you with a resolution."

6. Offering alternatives:

- "If this option doesn't meet your needs, we also have alternative solutions available."

- "If you're not satisfied with this product, we have other options that might be more suitable for you."

7. Expressing gratitude:

- "Thank you for choosing our company. We value your business."

- "I appreciate your patience throughout this process. Thank you."

8. Following up:

- "I will follow up with you to ensure that everything is resolved to your satisfaction."

- "Is there anything else I can assist you with? Please don't hesitate to reach out."

Conclusion:

Effective communication is fundamental in establishing and maintaining positive customer relationships. These essential phrases can help you engage with customers in English and build strong connections. Remember to listen actively, show empathy, and provide assistance to create a positive customer experience.

用英语和客户周旋必用语篇三

用英语和客户周旋必用语

1. I will send you some brochures, if you are interested. 如果您有兴趣的'话，我可以寄给您一些介绍产品的小册子，

用英语和客户周旋必用语

。

2. Can you suggest an alternative﹖能否告知您其他方便时间？

3. As an alternative, I wish to propose May 3rd. 另一个方便时间是5月3日。

4. If you are interested, we may consider selecting you as our partner. 如果贵公司感兴趣，我们可以考虑选择你们作为我们的合作伙伴。

5. I see. But a

6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year﹖好的，我们会注意这一点。价格也会因数量而有所不同，贵公司预计在第一年销售多少数量呢？