外贸订单跟进英文模板【优秀3篇】
外贸订单跟进英文模板 篇一
Title: Sample Template for Following up on Foreign Trade Orders
Introduction:
Following up on foreign trade orders is crucial for ensuring smooth transactions and maintaining strong relationships with clients. This template provides a structured approach to communicate with clients and keep them informed about the progress of their orders.
Subject: Order Status Update
Dear [Client's Name],
I hope this email finds you well. I am writing to provide you with an update on the status of your order, #[Order Number], placed on [Order Date].
1. Production Status:
Our production team has successfully completed [X%] of the manufacturing process. We have encountered no major issues or delays so far, and we are confident in meeting the agreed-upon delivery date.
2. Quality Control:
To ensure the highest quality standards, our quality control team has conducted rigorous inspections at various stages of production. We are pleased to inform you that all products have passed the quality checks so far.
3. Packaging and Shipping:
Our packaging team is currently working on preparing your order for shipping. We are using [specify packaging materials] to ensure the products are well-protected during transportation. Once the packaging is complete, we will proceed with arranging the shipment.
4. Shipment Details:
We have partnered with a reliable logistics provider to handle the transportation of your goods. The estimated departure date from our warehouse is [date], and we anticipate the arrival at your designated location by [estimated arrival date]. We will share the tracking information as soon as it becomes available.
5. Invoicing and Payment:
Our finance team will generate the invoice for the order upon completion of the shipment. We kindly request that you initiate the payment process promptly to ensure a smooth transaction.
Please let us know if you have any specific requirements or if you would like to make any changes to the order. We are committed to providing you with the best service and ensuring your satisfaction.
Thank you for choosing our company for your business needs. We appreciate your trust and look forward to serving you again in the future.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Contact Information]
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外贸订单跟进英文模板 篇二
Title: Sample Template for Following up on Foreign Trade Orders
Introduction:
Following up on foreign trade orders is crucial for ensuring smooth transactions and maintaining strong relationships with clients. This template provides a structured approach to communicate with clients and keep them informed about the progress of their orders.
Subject: Order Delivery Confirmation
Dear [Client's Name],
I hope this email finds you well. I am writing to inform you that your order, #[Order Number], placed on [Order Date], has been successfully delivered to your specified location.
1. Delivery Confirmation:
Our logistics partner has confirmed the safe and timely delivery of your order. The goods were received and signed for by [Receiver's Name] on [Delivery Date].
2. Quality Assurance:
We trust that the products meet your expectations in terms of quality, functionality, and specifications. Should you encounter any issues or require assistance, please do not hesitate to reach out to us. We are committed to resolving any concerns promptly.
3. Feedback and Reviews:
Your feedback is valuable to us. We would appreciate it if you could take a few moments to provide us with your thoughts on the overall experience and the quality of our products. Your feedback will help us improve our services and serve you better in the future.
4. After-Sales Support:
We believe in building long-term relationships with our clients, and our commitment to your satisfaction does not end with the delivery of your order. Should you require any further assistance or have any questions, please feel free to contact our dedicated customer support team.
We would like to express our gratitude for choosing our company for your business needs. Your trust and support are highly appreciated. We look forward to serving you again in the future.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Contact Information]
外贸订单跟进英文模板 篇三
1.未付款订单的催款模板。
Dear xxx
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!
2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi, xxx,
Thank you for your payment for orders xxxxxxx. We will be dispatching these items within the next 3 days. If you have any questions or problems, contact us directly for help.
3.填写了发货通知后告知买家当前状况，(订单号、发货单号、运输方式和发货日期)
Hello, xxx,
We are happy to tell you we have dispatched your order! You can track it sprogress with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here: .
It usually takes about 30 days for your order arrive, but as this is the shopping season, the logistics companies are very busy and some orders may take slightly longer to arrive.
If you have any questions or problems, contact us directly for help.
4.超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
5.货物退回，换物流方式重新给买家发货，并延长收货时间
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.
Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here: .
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
6.长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your ord
Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.
7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package is still in transit. This is due to the overwhelming demand for logistics this shopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!
Thanks!
8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
Dear xxx
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
9.货物断货，推荐类似产品。(建议大家及时把断货的商品进行下架)
Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact the factory to see when it will be available again. I would like torecommend some other items of similar styles. Hope you like them too. You canclick on the following link to check them out XXXXXX. If there’s anything I canhelp with, please feel free to contact us. Thanks!
10.折扣产品推荐
Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
