投诉信范文用英语28篇【推荐3篇】
Complaint Letter Sample in English 1
Subject: Complaint about Poor Customer Service
Dear Sir/Madam,
I am writing this letter to express my extreme dissatisfaction with the poor customer service I received at your store located on Main Street on [date].
On that day, I visited your store to purchase a new laptop. As soon as I entered, I noticed that there were no staff members available to assist customers. I had to wander around the store for almost 15 minutes before someone finally came to help me. This lack of staff presence is highly unprofessional and reflects poorly on your establishment.
Furthermore, when the staff member finally arrived, their attitude was dismissive and unhelpful. I asked them several questions regarding the laptops available, but they provided minimal information and seemed uninterested in assisting me. This lack of knowledge and indifference towards customers is completely unacceptable.
Moreover, when I finally decided on a laptop and proceeded to the checkout counter, I had to wait in line for an extended period. There were only two checkout counters open, causing a long queue of frustrated customers. The lack of efficiency in managing the checkout process is another significant flaw in your customer service.
I must emphasize that this experience has left me deeply dissatisfied. As a loyal customer, I expect a certain level of professionalism and attentiveness when I visit your store. However, the poor customer service I encountered on this occasion has made me question whether I should continue to patronize your establishment.
I kindly request that you take immediate action to rectify these issues and improve your customer service. I suggest hiring more staff to ensure prompt assistance, training your employees to be knowledgeable and courteous, and optimizing the checkout process to minimize waiting time.
I hope you will take my complaint seriously and make the necessary changes to avoid similar incidents in the future. I look forward to a prompt and satisfactory resolution to this matter.
Yours faithfully,
[Your Name]
[Your Contact Information]
Complaint Letter Sample in English 2
Subject: Complaint about Defective Product
Dear Sir/Madam,
I am writing this letter to express my extreme disappointment with the defective product I recently purchased from your company. I believe it is necessary to bring this matter to your attention and seek a resolution.
On [date], I purchased a mobile phone, model XYZ, from your store. However, within a week of using the phone, I started experiencing several issues. The battery life was significantly shorter than advertised, the camera produced blurry images, and the phone frequently froze and crashed. These problems severely impacted my user experience and rendered the phone practically unusable.
I immediately contacted your customer service department to report the issues and request a replacement or repair. However, the response I received was highly unsatisfactory. The customer service representative seemed disinterested in my concerns and provided no viable solutions. They simply directed me to a service center located far from my residence, making it extremely inconvenient for me to seek assistance.
I find this lack of professionalism and disregard for customer satisfaction deeply troubling. As a customer, I expect the products I purchase to be of high quality and meet the advertised specifications. In this case, the mobile phone I received clearly falls short of these expectations.
I demand that you take immediate action to rectify this situation. I request either a full refund of the purchase price or a replacement phone that functions correctly. Additionally, I suggest reviewing your customer service procedures and training your representatives to handle complaints effectively and with empathy.
I hope you will address this matter promptly and provide a satisfactory resolution. Failure to do so will leave me with no choice but to escalate this complaint further.
Yours faithfully,
[Your Name]
[Your Contact Information]
投诉信范文用英语28篇 篇三
投诉信范文用英语 第一篇
Dear Mr. Gao,
I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.
Yours Sincerely
XXX
投诉信范文用英语 第二篇
Florence Trunkemeyer
College of Business
Ball State University
Muncie， IN 47300
November 15， 1998
General Computer Corporation
Engineering Department
. Box 73219
Fort Worth， TX 76108
Dear Sir:
With reference to our order 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.
Yours sincerely，
(Signature)
投诉信范文用英语 第三篇
Dear manager,
I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.
The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.
It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.
Sincerely yours,
Jack
投诉信范文用英语 第四篇
Dear Sir:
With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition ()and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
Li Ming
投诉信范文用英语 第五篇
Dear Mr。 Chang:
On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。
Sincerely yours，
Li Ming
投诉信范文用英语 第六篇
Dear Sir/ Madam:
We fully understand the situation, and we admit its our mistake, please accept our sincere apology to you. Here is the solution........ if you disagree please do let us know and we.
will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
投诉信范文用英语 第七篇
Dear Editor,
I am writing this letter to reflect some problems I came across recently to the improvement of the service industry.
This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately when I went home and read carefully,I found that the several pages of the dictionary have been cracked and is worse,the misprints spread everywhere in the dictionary and seriously affect my there was such damage and misprint to the dictionary,I went to the bookstore to require for a to my surprise,the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.
It goes without saying that todays face-paced and market-oriented economy calls for much higher standard for service my regret,many of the commercials fail to achieve this standard and the quality of the staff needs to be self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our countrys a result,I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
Thank you for your attention!
Sincerely yours,
Sam
投诉信范文用英语 第八篇
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived were not any signs of damage to the packing case at all,but when we opened it,we found,much to our surprise,that the back cover had been cracked and the screen had been scratched.
In view of this,I have decided to make a formal complaint against your delivery sincerely hope that you will replace this computer as soon as this is not possible,I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
投诉信范文用英语 第九篇
Dear Manager,
Last weekend,I bought a mobile phone of your company`s on the I find out some serious quality problems of this mobile phone.
First of all,I can`t use this phone to send short messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.
Secondly,this type phone has been sold who bought your company`s phone can`t find any way to exchange a new phone.
What`s more,the type of your company`s phone is more advanced than other mobilephone` in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!
All in all,it is said that xxxcustomer Firstxxx.So you must try your best serve for your you should send a new mobile phone to me in a short `t put off your action,customers who bought your company`s phones just like me,we are angry!
Yours,
Bumanyi
投诉信范文用英语 第十篇
Dear boss,
Thank you for reading my letter.
Last Sunday is my classmate Mary's went to your restaurant so as to celebrated Mary's your restaurant was not good than I couldn't tolerate that restaurant at service was really bad and the food was most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.
We complained about the food ,the hygiene and the the service to the his attitude was very pride and he ignored was really provoking!Finally ,the waiter drove us dare he was!
All of us were very am doubt that whether I would come to your restaurant or not.
Yours,
Liming
投诉信范文用英语 第十一篇
后面还有多篇英语投诉信范文带翻译！
Dear Manager，
Now I am writing to tell you that I bought a TV set from your shop several days ago。 But when I brought it home and turned it on， I found it didn’t work properly。 So I took it back to the shop and told the assistant what had happened。 To my surprise， your assistant didn’t help me to solve the problem。 On the contrary， he shouted at me rudely and refused to examine it。
I know that your shop enjoys a high reputation of good service， so I bought the TV set in your shop。 But today， I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers。
I hope you will look into the matter and give me a reasonable explanation。 I am waiting to know how you will deal with it。 Thank you for your consideration and I am expecting an early reply。
Sincerely yours，[由整理]
Tom
投诉信范文用英语 第十二篇
Dear Sir or Madam，
I used to be a faithful customer of your shopping center for the past years and most of the time i enjoy my experiences of shopping here。However，today i wae irritated by one of your salesman。
Today，i was trying to choose some T—shirts suitable for me，but the first several T—shirts i tried were not my style。Therefore，i ask him if there are more ones that can be recommended by him。Unexpectedly，he was so impatient and said rudely，xxxHow do i know what you likexxx。I was hurt。
With this letter，i hope i can draw your attention to the flaws in your sales service，which should be improved immediately。
Yours,
投诉信范文用英语 第十三篇
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
投诉信范文用英语 第十四篇
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
英文投诉信12-19
投诉信范文用英语 第十五篇
Dear Sales Manager,
This letter is a complaint concerning the actions of one of your Tuesday,May 5,20xx,around 2 went to your store to look for a I asked a salesperson for help in finding my size,she informed me that she was busy and I would have to find one explained that the reason why I came to her was that I couldnt find then said in a rude tone that if I couldnt find one,it meant that the store didnt have it,and that I needed to look somewhere else.
I felt that Ms Wang was hope that you will look into the shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
投诉信范文用英语 第十六篇
8, 2003
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
投诉信范文用英语 第十七篇
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good serv
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
投诉信范文用英语 第十八篇
Florence Trunkemeyer
College of Business
Ball State University
Muncie， IN 47300
November 15， 1998
General Computer Corporation
Engineering Department
P。O。 Box 73219
Fort Worth， TX 76108
Dear Sir:
With reference to our order No。 W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
Yours sincerely，
(Signature)
投诉信范文用英语 第十九篇
Auguest 14th,2008.
Dear Mr. John ,
I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.
Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.
A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.
Your's sincerely
LinYue
投诉信范文用英语 第二十篇
Dear Sir or Madam,
I,as a devoted customer of your online shop,am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.
The detailed problems are as begin with,there is something wrong with screen of the E-book,which has been broken deliberately or addition,it does not work occasionally,which hamper using importantly,the product does not comply with your description previously both in style and importantly,servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.
I would appreciate it if you could refund or exchange a new one for looking forward to your reply at your earliest convenience.
Yours sincerely
Li Ming
投诉信范文用英语 第二十一篇
Dear Manager,
Two weeks ago,I was walking along the street when I saw your a traffic advisement and I stepped into your find the domestic by your salesmans sweet words,I spent 20xxYuan and bought a I took the new fridge couldnt wait a minute and make it work went on quitely well until open the door of fridge as usual,however,a wave of hot smell air is newly-bought fridge didnt produce cold but hot foodcooler has gone can be worse hope you can do with the matter telephone number is am waiting for your reply.
A consumer.
Angel
投诉信范文用英语 第二十二篇
Dear Mr. Chang:
On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Li Ming
投诉信范文用英语 第二十三篇
Dear Editor,
I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.
This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace. But to my surprise, the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.
It goes without saying that today's face-paced and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It's self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country's economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
Thank you for your attention!
Sincerely yours,
Sam
投诉信范文用英语 第二十四篇
Dear Sir or Madam,
I am writing to inform you that I wish to move into a new room next semester. I would prefer a single room, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommates inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.
I am sure you will agree that the only solution is for me to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
投诉信范文用英语 第二十五篇
Dear Sir or Madam,
I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.
The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both in style and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.
I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.
Yours sincerely
Li Ming
投诉信范文用英语 第二十六篇
Dear Sir/Madam,
This is Melissa from Jiangsu. I bought 10 pairs of shoes from your online store on the 29th of April ,they are 99Yuan in I got them on the 1st of May. Five pairs of pink shoes are good. But five pairs of apricot shoes with quality lose colour and we can not wear them. So I suggest you can improve the production process and change them for us and you should bear the freight.
Looking forward to your reply.
Best regards,
Melissa
投诉信范文用英语 第二十七篇
Directions:
You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You dont need to write the address. Dont sign your own name at the end of the letter, use Donna instead.
Dear Sir,
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours,
Donna
投诉信范文用英语 第二十八篇
Dear Sir or Madam,
I m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company.
Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.
I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.
I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your reply.
Yours Sincerely,
Li Ming
