英文投诉信【经典3篇】
English Complaint Letter - Part 1
Subject: Poor Customer Service and Product Quality
Dear Sir/Madam,
I am writing to express my disappointment and frustration regarding the poor customer service and product quality I have experienced at your store recently.
Firstly, I would like to bring to your attention the unprofessional behavior of your staff. During my visit last week, I encountered a rude and unhelpful sales representative who seemed disinterested in assisting me with my inquiries. When I asked for recommendations on a suitable product, I was met with a dismissive attitude and a lack of knowledge about the items in your store. This level of service is unacceptable and reflects poorly on your company.
Secondly, I purchased a product from your store that turned out to be of extremely poor quality. The item, a laptop, started malfunctioning within a week of purchase. The screen had several dead pixels and the battery life was significantly shorter than advertised. I tried contacting your customer service department for assistance, but to my dismay, my calls were repeatedly ignored and my emails went unanswered. This blatant disregard for customer satisfaction is deeply concerning.
Furthermore, I must mention the inconvenience caused by the return and refund policy at your store. When I attempted to return the faulty laptop, I was met with resistance from your staff who insisted that I was responsible for the damages. Despite providing evidence of the defects, I was made to feel as though I was at fault. This lack of accountability and refusal to honor the warranty is highly disappointing.
I have been a loyal customer of your store for several years, and it is disheartening to see such a decline in the level of service and product quality. I expect better from a company with a reputable name like yours.
I demand immediate attention to these issues and a resolution to my concerns. I expect a full refund for the faulty laptop, an apology for the subpar customer service, and a commitment from your company to improve its standards.
If my concerns are not addressed satisfactorily, I will have no choice but to escalate this matter further and consider taking legal action.
I hope that my feedback will be taken seriously and that appropriate action will be taken to rectify these matters promptly. I look forward to a prompt response from you.
Yours faithfully,
[Your Name]
[Your Contact Information]
英文投诉信 篇三
用英语写投诉信该怎么写?下面是小编整理的关于英语投诉信的范文，欢迎参考!
英语投诉信范文之一
Dear Mr. Chang:
On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sw
Sincerely yours,
Li Ming
英语投诉信范文之二
[Directions]: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
Li Ming
英语投诉信范文之三
Dear Sir:
With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
Li Ming
